Contact Us
We're here to help with your Chinese learning journey. Get in touch with our team!
Send us a Message
Have a question, suggestion, or need support? Fill out the form below and we'll get back to you within 24 hours.
Get in Touch
Prefer to reach out directly? Here are other ways to connect with our team.
Response Time
We typically respond to all inquiries within 24 hours during business days. For urgent technical issues, we aim to respond within 4 hours.
Frequently Asked Questions
Looking for quick answers? Check out our most common questions.
Getting Started
How to begin your Chinese learning journey with our platform
Technical Issues
Troubleshooting common platform and account problems
Course Content
Questions about lessons, materials, and learning paths
Progress Tracking
Understanding your learning progress and achievements
Community Features
Making the most of our learning community
Account Management
Managing your profile, settings, and preferences
Support Hours
Our support team is available during the following hours (UTC):
Email Support
Available 24/7
Response within 24 hours
Live Chat
Mon-Fri: 9:00 AM - 6:00 PM UTC
Weekend: Limited availability