Help & FAQ

Start by creating a free account and taking our placement assessment. This helps us understand your current level and learning goals. Then, choose a learning path that matches your interests: Global Enthusiast (complete beginner), Heritage Connection (reconnecting with your roots), Career Advancement (business focus), or Cultural Explorer (deep cultural immersion).

Each path is designed for different goals and backgrounds:

• Global Enthusiast: Perfect for complete beginners interested in Chinese culture and language
• Heritage Connection: Designed for people with Chinese heritage reconnecting with their roots
• Career Advancement: Focuses on business Chinese and professional communication
• Cultural Explorer: Deep dive into Chinese culture, literature, and traditions
• HSK Certification: Structured preparation for official Chinese proficiency tests

No prior knowledge is required! Our platform accommodates complete beginners through advanced learners. We start with basic concepts like pinyin (pronunciation system), simple characters, and essential phrases. Our adaptive system adjusts to your pace and learning style.

Try these troubleshooting steps:

1. Check your device's volume settings and ensure it's not muted
2. Try using headphones or external speakers
3. Refresh your browser or restart the app
4. Clear your browser cache and cookies
5. Try a different browser (Chrome, Firefox, Safari, Edge)
6. Check if other websites' audio works properly

If the issue persists, contact our technical support team.

Slow loading can be caused by several factors. First, check your internet connection speed. Clear your browser cache and disable browser extensions temporarily. If you're using a VPN, try disconnecting it. For mobile users, ensure you have a strong cellular or WiFi signal. You can also try accessing the site during off-peak hours.

Click the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a password reset link. Check your spam folder if you don't see the email within a few minutes. The reset link expires after 24 hours for security reasons.

We add new content weekly, including lessons, cultural articles, vocabulary sets, and practice exercises. Major content updates occur monthly, introducing new learning paths, features, or seasonal cultural content. All updates are announced in our blog and user dashboard.

Yes! Premium members can download lesson materials, audio files, and vocabulary lists for offline study. This feature is available through our mobile app and includes automatic syncing when you reconnect to the internet. Downloaded content expires after 30 days to ensure you have the latest updates.

We primarily focus on Simplified Chinese (used in mainland China) with Pinyin pronunciation. However, we also offer Traditional Chinese options in your settings for learners interested in Taiwanese or Hong Kong variants. Our cultural content covers practices from various Chinese-speaking regions.

Your dashboard displays comprehensive progress metrics including lesson completion rates, vocabulary mastery levels, study streaks, and skill assessments. You can view progress by time period (daily, weekly, monthly) and compare your improvement across different language skills (speaking, listening, reading, writing).

Learning streaks count consecutive days you engage with our platform. Even 10-15 minutes of study counts toward your streak. Longer streaks unlock achievements and bonuses. If you miss a day, you can use a "streak freeze" (earned through consistent study) to maintain your progress. Streaks help build consistent learning habits.

Absolutely! You can set daily, weekly, and monthly goals for study time, lessons completed, or vocabulary learned. Our system sends gentle reminders via email or push notifications (if you've installed our mobile app). Goals are adjustable and we provide suggestions based on your learning pace and available time.

Visit our Community section to join discussion forums, participate in study groups, and find language exchange partners. You can join groups based on your interests, learning level, or location. We also host virtual events like conversation practice sessions and cultural celebrations where you can meet other learners.

Yes! We offer weekly moderated conversation practice sessions led by native Chinese speakers. These sessions are organized by skill level and include structured activities, pronunciation practice, and cultural discussions. Study groups are available for HSK preparation, business Chinese, and cultural topics.

Our community values respect, inclusivity, and constructive learning. We encourage helping fellow learners, sharing cultural insights respectfully, and maintaining a supportive environment. Harassment, spam, or inappropriate content is not tolerated. Cultural discussions should be educational and respectful of all perspectives.

Go to your profile settings by clicking your avatar in the top right corner and selecting "Settings." You can update your name, email, learning preferences, timezone, and notification settings. Changes are saved automatically. Profile pictures can be uploaded directly or linked from social media accounts.

Yes! You can switch learning paths at any time without losing your progress. Your completed lessons, vocabulary, and achievements transfer with you. We recommend taking our assessment quiz when switching to ensure your new path aligns with your current skill level and goals.

Account deletion can be requested through your settings page under "Privacy & Data." We provide a 30-day grace period during which you can reactivate your account. After 30 days, all personal data is permanently deleted according to our privacy policy. Learning statistics may be retained in anonymized form for platform improvement.